Summary
We last changed our consulting and support rates in January of 2012. Since then, for two years, our rates have remained the same.
To keep up with inflation and basic operation costs, we’re making a small increase in our hourly rates.
With this increase, our hourly fee is still less than what we were charging in 1998.
New Rate Structure
- Personal Services: $75 per hour for on-site or phone support. Time billed includes round-trip travel time and 50 cents per mile.
- Business Services: $95 per hour for on-site or phone support. Time billed includes round-trip travel time and 50 cents per mile.
- Emergency Response: At our discretion, on-site support with a response time within 24 hours may be available. However, the rates are $95 per hour for personal services and $125 per hour for business services. These higher rates are charged to compensate for other appointments being cancelled on short notice.
Old Support Rates
Exceptional Service at Affordable Rates. Eeach year we discover increasingly cost effective ways to run our operations. So, we pass the savings on to you and generally charge less today than what we’ve charged in the past. Our current rate structure is as follows:
- Personal Services: $70 per hour for on-site or phone support. Time billed includes round-trip travel time and 50 cents per mile.
- Business Services: $90 per hour for on-site or phone support. Time billed includes round-trip travel time and 50 cents per mile.
- Emergency Response: At our discretion, on-site support with a response time within 24 hours may be available. However, the rates are $90 per hour for personal services and $120 per hour for business services. These higher rates are charged to compensate for other appointments being cancelled on short notice.
__________
The last rate increase was on 1 January 2012. (source)