Summary. Those seeking a customer service or support system should seriously consider Zendesk or a similar web-based solution. By comparison, products like Microsoft System Center Service Manager (SCSM) are clumsy, bloated, costly, complicated, and require a proprietary software program that only runs on Windows computers. What to Look For. A quality help-desk and customer support… Continue reading Help Desk and Customer Service Solutions Compared – SCSM, Zendesk, and More