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RatesOur rates are some of the best in the industry. You can have a support technician on-site for less money than most companies charge for telephone support. For example, if you have a name brand computer that is out of warranty, you can pay up to $180 per hour just for phone support. Although our standard rate is $140 per hour, most of our clients pay less than $70 per hour for support because of our "Cash Back" investment program. For more information, continue reading below. |
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Competitive Rates
With our "Cash Back" investment program, you'll receive the equivalent of cash back on every invoice as an investment in your company -- up to 80% of your invoice balance (does not apply to trip fee). It doesn't cost a lot to get the best computer support available.
 | Standard Rate: $140 per hour. Based on industry standard rates for telephone-only support. |
| 10% "Cash-Back" Rate. You pay only $126 per hour and save $14 per hour. |
| 20% "Cash-Back" Rate. You pay only $112 per hour and save $28 per hour. |
| 30% "Cash-Back" Rate. You pay only $98 per hour and save $42 per hour. |
| 40% "Cash-Back" Rate. You pay only $84 per hour and save $56 per hour. |
| 50% "Cash-Back" Rate. You pay only $70 per hour and save $70 per hour. |
| 60% "Cash-Back" Rate. You pay only $56 per hour and save $84 per hour. |
| 70% "Cash-Back" Rate. You pay only $42 per hour and save $98 per hour. |
| 80% "Cash-Back" Rate. You pay only $28 per hour and save $112 per hour. |
* Note *
An on-site fee of $30 will be charged for each on-site service call.
Calculate Your Cash Back Rate Now!Print out the tables below to calculate your percentage "Cash Back" rate now. If you qualify for the Cash-Back category described, fill in the available percentage cash back in the right column, then add up your cash back percentages to get your total. Please note that we frequently add additional cash back for special circumstances. |
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We currently have 5 cash back categories:
| (1) Good For Business / Makes Our Job Easier |
| (2) Flex Scheduling |
| (3) Good For Family & Community |
| (4) National Security |
| (5) Special Assistance |
(1) Good For Business / Makes Our Job Easier
| Cash Back Qualifier |
Cash Back Percentage Available |
Cash Back Qualifying Percentage |
| Referrals. Helping promote PC DOC through client referrals. | 5% |
_______ |
| FastPay1. Payment usually received the same day. | 5% | _______ |
| FastPay7. Payment usually received within 7 days. | 2% | _______ |
| HighVolume. Large quantity of work on a regular monthly basis (5 hours or more) OR major project (20 hours or more). | 5% | _______ |
| LongTerm5. Long-term PC DOC client, over 5 years. | 5% | _______ |
| LongTerm10. Long-term PC DOC client, over 10 years. | 10% | _______ |
| Ideas. Client provides business solutions or concepts that save us time, money or make our work more enjoyable. | 3% | _______ |
| Workspace. Client provides access to phone line and workspace to be used by PC DOC to return phone calls and respond to e-mail. | 1% | _______ |
| DOC-Okay. Client generally accepts PC DOC recommendations. | 1% | _______ |
| Parking. Free parking is available. | 1% | _______ |
| Food. Food is available on-site. | 1% | _______ |
| Meal. Meal is provided. | 1% | _______ |
| ClearArea. Computer located in smoke-free and dust-free environment. | 1% | _______ |
| WorkAtHome. Support or research done from home. | 1% | _______ |
| FAX. Client can receive FAX documents. | 1% | _______ |
| E-Mail. Client can receive e-mail. | 1% | _______ |
| MSN. Client has an MSN or AOL account. | 1% | _______ |
| Total for Category 1 |
_______ |
(2) Flex Scheduling
| Cash Back Qualifier (Pick One) |
Cash Back Percentage Available |
Cash Back Qualifying Percentage |
| AnyTime. "Stop in anytime." | 7% | _______ |
| OpenWeek. "Stop in sometime next week." | 5% | _______ |
| OpenDay. "Stop in anytime on Wednesday." | 4% | _______ |
| 4HourWindow. "Could you stop by in the afternoon on Wednesday?" | 3% | _______ |
| OpenHour. "I need to have you stop by Friday morning between 10:00 AM and 11:00 AM." | 2% | _______ |
| OnTime. "I need to have you here at 10:00 AM sharp." | 1% | _______ |
| Emergency. "I need you here as soon as possible." | 0% | _______ |
| Total for Category 2 |
_______ |
(3) Good for Family & Community
| Cash Back Qualifier |
Cash Back Percentage Available |
Cash Back Qualifying Percentage |
| SmallTown. Small town business or resident. | 1% | _______ |
| FamilyRun. Family owned or operated business. | 1% | _______ |
| HomeBased. Home based business. | 1% | _______ |
| HomePC. Home computer. | 1% | _______ |
| Farming. Farm owner, operator or farming related business. | 1% | _______ |
| Volunteer. Community volunteer (e.g. fire or ambulance). | 1% | _______ |
| Contributor. Gives regularly and generously to charitable organizations, supports local chamber of commerce, assists with other community needs. | 1% | _______ |
| Total for Category 3 |
_______ |
(4) National Security
| Cash Back Qualifier |
Cash Back Percentage Available |
Cash Back Qualifying Percentage |
| Church, Synagogue, Mosque, or Ministry | 5% | _______ |
| Library or School | 1% | _______ |
| Police, Fire, Ambulance, or other public service worker | 1% | _______ |
| Army, Air Force, Navy, Marines, National Guard, or reserves | 1% | _______ |
| Total for Category 4 |
_______ |
(5) Special Assistance
| Cash Back Qualifier |
Cash Back Percentage Available |
Cash Back Qualifying Percentage |
| Low Income | 2% | _______ |
| Old PC (valued at around $200) or New PC (purchased within 60 days) | 2% | _______ |
| Senior Citizen | 2% | _______ |
| Disaster. Natural disaster or catastrophe (flood, fire, hail, tornado, lightning). | 1% | _______ |
| Total for Category 5 |
_______ |
Calculate Your Total Cash Back Percentage
Category |
Qualifying Percentage |
| Total for Category 1 - Good For Business / Makes Our Job Easier | _______ |
| Total for Category 2 - Flex Scheduling | _______ |
| Total for Category 3 - Good For Family & Community | _______ |
| Total for Category 4 - National Security | _______ |
| Total for Category 5 - Special Assistant | _______ |
Total Cash Back Percentage |
_______ |
Calculate Your Cash Back Per Hour
and Adjusted Hourly Rate
| Our Standard Rate | $140.00 |
| What You Receive Per Hour In Cash Back $140.00 x _______ (your total cash back percentage) |
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| What You Pay Per Hour After Cash Back $140.00 - _______ (what you receive in cash back per hour) |
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