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SOFTWARE: Deciding Between Free Versus Paid Computer Programs and Apps

Technology Introduction A question that comes up often is whether to use free or paid software. It’s tempting to get something for free. This page helps provide a brief introduction to this topic. Legal Versus Illegal There are legitimate free products available, but there are also some commercial retail products being given away for free.… Continue reading SOFTWARE: Deciding Between Free Versus Paid Computer Programs and Apps

Answering the Question: What Does IT Mean? (From The IT Crowd)

About 10 years ago, as multiple technologies were emerging and converging, I decided to change the name of my business from PC DOC to the Technology Services Resource Group. At that time, I could foresee that computer support professionals needed to re-tool and become technology support professionals. Even before the business name change, I had people asking… Continue reading Answering the Question: What Does IT Mean? (From The IT Crowd)

The Culture, Status, and Working Conditions of Technology Support Professionals as Portrayed in Popular Media

The IT Crowd is a very popular and funny British sitcom about computer support technicians. Just as the movie Office Space attempted to humorously convey many of the clichés about cubical jobs, The IT Crowd attempts to show the humorous side of IT support culture. You can watch The IT Crowd on Hulu. In The IT… Continue reading The Culture, Status, and Working Conditions of Technology Support Professionals as Portrayed in Popular Media

Service Fees Update: Volume Discount, Mileage and Travel Time Charge

Technology Summary. In January 2012, I announced our new slightly increased rates for 2012. After many years without any rate increases, my new rates of $70 per hour for home users and $90 per hour for businesses are still about half the hourly rate of my competitors, and about the same as what I charged… Continue reading Service Fees Update: Volume Discount, Mileage and Travel Time Charge

Teamviewer 7 – Remote Support Now With Meetings & Collaboration

Technology Remote Support “Teamviewer has been a great product for remote support and training. With clients around the world, it’s been a valuable tool. The software is quick and easy to install, which is essential when supporting people unfamiliar with computers. Other programs I’d tried were more complicated.” ~ Greg Johnson, Technology Consultant Computer Setups, Security… Continue reading Teamviewer 7 – Remote Support Now With Meetings & Collaboration